Talia Wahnon at Recalibrate Clinical Psychology and Coaching is committed to complying with the legal requirements of the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
Purpose of Information Collected
Your personal and health information is gathered as part of your assessment and psychological treatment. Your privacy and the confidentiality of the information you provide is protected at all times. Personal and health records are maintained to document consultation details and to enable your clinical psychologist to provide an informed, ethical, and effective psychological service.
How Personal Information is Collected and Stored
Personal information is collected in several ways during your engagement with the practice, including:
- When you provide information directly via intake forms, consent forms, emails, text messages, phone calls, or during consultations.
- When other health practitioners provide information via referrals, medical summaries, and clinical correspondence.
Storage and Data Security
- Electronic Records: All contact information, clinical notes, and billing details are securely stored in Halaxy, a practice management platform that complies with Australian privacy legislation, the Australian Privacy Principles (APPs), and international standards including GDPR, HIPAA, and PCI-DSS (Tier 1 bank-level encryption). All Australian client health data in Halaxy is hosted within secure, ISO-certified Australian data centres.
- Hard Copies: Any physical paperwork containing personal information is scanned directly into your electronic client file and the hard copy is promptly destroyed via secure document shredding.
- Administrative Access: Only your clinician accesses your clinical notes. Administrative support staff or supervised operational delegates may only access non-clinical demographic or billing details necessary to manage scheduling, billing, and access to services.
Practice Contingency Plan (Continuity of Care)
In accordance with professional guidelines set by the Psychology Board of Australia (Ahpra), an experienced, registered clinical psychologist has been appointed as a professional executor under a Practice Contingency Plan. In the rare event that your clinician becomes suddenly incapacitated, seriously ill, or unable to continue practice:
- The professional executor is authorised to access your contact records and essential file information to notify you of the disruption, assist you with referrals for ongoing care, and ensure your records are securely maintained, transferred, or retained strictly as required by law.
- The professional executor is an Australian registered psychologist bound by the same statutory confidentiality obligations and Australian Privacy Principles as Talia Wahnon.
Disclosure of Personal Information
All personal and health information gathered by your clinician remains confidential and secure. It will not be disclosed to any third party except in the following circumstances:
-
With Your Consent: Prior written or verbal consent has been provided to:
- Provide a written report, assessment, or summary to another professional or agency (e.g., your GP, psychiatrist, allied health practitioner, or legal representative).
- Discuss your care with a specified third party (e.g., family member or insurer).
- Duty of Care (Risk of Harm): If your clinician forms a reasonable belief that failure to disclose information would place you or another person at serious or imminent risk of harm.
- Primary Care Coordination: Where disclosure is directly related to the primary purpose of collection and you would reasonably expect it—specifically, mandatory return correspondence to your referring medical practitioner (GP or psychiatrist) under Medicare Mental Health Treatment Plans (MHTP).
- Legal Compulsion: When records or testimony are subpoenaed by a court of law, or where disclosure is otherwise required or authorised by statute.
- Peer Consultation & Supervision: When consulting professional supervisors or clinical peers for professional development. In all such instances, clinical details are strictly de-identified to protect your anonymity.
Communications & Invoicing
- Invoices, receipts, and clinical correspondence are typically transmitted via email.
- Appointment reminders and schedule updates may be sent via SMS using encrypted, passkey- or password-protected devices.
- If you do not wish to receive communications or invoices via standard email or SMS, please advise us immediately so alternate arrangements can be made.
Security of Telehealth Consultations
Scheduled Telehealth video consultations are conducted via Google Meet using an enterprise Google Workspace infrastructure configured to meet Australian privacy, confidentiality, and data security requirements. While transmission over the internet carries baseline technical risks, connections are end-to-end encrypted in transit. To ensure your own privacy, please join telehealth sessions from a private, quiet room using a secure, personal device.
Access to and Correction of Client Information
Under APPs 12 and 13, you have the right to request access to the personal and health information held about you, and to request corrections if you believe the information is inaccurate, out of date, or incomplete.
- To request access or a correction, please submit your request in writing to talia@recalibration.com.au.
- Requests are processed and responded to within 14 days. In certain cases, an appointment may be scheduled to review and interpret clinical reports or case notes collaboratively.
- In limited circumstances where granting access would pose a serious threat to the life, health, or safety of any individual, access may be withheld in accordance with the Privacy Act 1988.
Concerns and Complaints
If you have questions, concerns, or feedback regarding how your personal information is handled, please contact:
Talia Wahnon
Director & Registered Clinical Psychologist
Recalibrate Clinical Psychology and Coaching
Email: talia@recalibration.com.au
If you are not satisfied with our response or wish to make a formal complaint regarding a potential breach of the Australian Privacy Principles, you may contact the Office of the Australian Information Commissioner (OAIC):
- Phone: 1300 363 992
- Website: oaic.gov.au
- Post: GPO Box 5218, Sydney NSW 2001